Where to get help
Solved Ventures does not operate a product support desk, because it does not operate a product. Each company in the group does, and each one holds the records your question needs. This page is the routing table.
The honest version
If you landed here looking for support, you are one click away rather than in the wrong place.
- Support lives with the operating companies. They hold the account, the call records, the lead records, and the engineers. 6 companies, 2 of them running platforms in production.
- The group handles the group. Partnerships, carrier conversations, investor questions, press, and anything that crosses a company boundary.
- Nothing here is a forwarding address. If your question spans two companies, we will work it rather than hand you a second email address.
- No policyholder service yet. Solved Insurance is in development pending state approval, so there is no coverage in force issued by this group.
Find the right door
Six operating companies. Pick the one that owns what you are asking about, and note the state it is in before you write.
Dialer, CRM, or compliance scoring
Seats, campaigns, call recording, transcription, compliance scoring, and anything about the platform your agents sign in to every morning.
AgentTech DialerVoice, numbers, messaging, or AI Voice Agents
Carrier routes, SIP trunks, DID inventory and porting, 10DLC registration, call quality, and managed AI Voice Agents.
Solved TelephonyQuoting and enrollment
Client records, health profiles, multi-product quoting, the AI Plan Recommender, and submitting an application through the platform.
Solved EnrollLeads and delivery
Medicare, life, and final expense lead programs, delivery paths, pre-delivery filters, pacing and caps, consent records, and credits.
Solved MarketingContracting, appointments, and commissions
Carrier appointments, hierarchy and levels, advances versus as-earned, statement reconciliation, and getting an agency onto the stack.
Solved SolutionsProduct and coverage questions
Proprietary final expense coverage, the underwriting experience being built, the state rollout plan, and the launch agent roster.
Solved InsuranceNot sure which one owns your question? Send it to contact@solvedventures.io and we will put it in front of the right team. Details of what each company does are on the companies page.
What Solved Ventures answers
Six things that are genuinely about the holding company rather than about one platform.
Partnerships
A proposal that touches more than one operating company, a platform relationship, or a distribution arrangement that needs a decision at the group level.
Carrier conversations
Product placement, preferred contracts, comparative routing, and data exchange. Contracting mechanics still run through Solved Solutions.
Investor questions
The thesis, the structure of the group, which platforms carry production traffic today, and how the companies settle with each other.
Press and analysts
Statements about the group, founder interviews, and anything that needs to be accurate about what is live versus what is planned.
Anything spanning two companies
A lead that was delivered into a dialer campaign and then lost on the way to an application is a group problem, not a vendor problem.
Security reports
Responsible disclosure for any property in the group. Start here and we route it to the team that owns the system.
Reading rather than asking
Four pages on this site answer the questions we get most, and none of them need a reply from us.
Documentation index
Where each company's technical documentation lives, plus the group-level concepts a partner needs: the shared client data model, the identity model, and the data flows between companies.
Open the indexAPIs across the group
Which company exposes which API surface, what the shared conventions are, and how a partner or a carrier gets credentials.
See the APIsGroup status
One row per operating company, each linking to that company's own status page. Check it before you debug your own stack.
Check statusSecurity and governance
The group-level control set, how companies handling protected health information are separated from those that do not, and responsible disclosure.
Read the postureStill not sure where to go
Two ways to reach the group directly. Bring the company name if you know it, and the account or lead identifier if you have one.
Email the group
contact@solvedventures.io. Say which company you think it is about, or describe what you were trying to do and we will work that out.
Send an emailUse the contact form
The right path for a partnership, a carrier conversation, an investor question, or press. Or call +1 (866) 415-6192.
Open contactFAQs
Questions from people who landed here by mistake
I am a customer and something is broken. Is this the right page?
It is the right page to find the right door, and that is all it is. Solved Ventures does not run a product support desk, because it does not operate a product. Pick the card above that matches what is broken and you will land on the company that holds the logs, the account, and the engineer who can fix it.
Why does a holding company not have a support desk?
Because a support desk that cannot see your account is a forwarding address with extra steps. Each operating company runs its own support, holds its own records, and answers for its own uptime. Putting a layer above that would slow down every ticket and improve none of them.
Which parts of the group are actually live right now?
AgentTech Dialer and Solved Telephony are in production with paying customers inside and outside the group. Solved Marketing and Solved Solutions are operating. Solved Enroll is in private beta with a public rollout planned for 2027, so support there runs through your onboarding contact rather than a general queue. Solved Insurance is in development, pending state approval, and has nothing on sale, so there is no policyholder service to reach yet.
I have a policy question. Who do I call?
If you bought coverage through an agent, the carrier named on your policy and the agent who wrote it are the two people who can help, and neither of them is us. Solved Insurance products are still in development pending state approval, so no coverage in force anywhere was issued by a company in this group.
My question touches two companies at once. Where does it go?
Send it to contact@solvedventures.io. A lead that was delivered, called, quoted, and then stalled crosses three companies, and figuring out where it stalled is our job rather than yours. We will pull the right people in instead of handing you a second address.
Is there a phone number?
Yes, +1 (866) 415-6192 reaches the group. It is the right number for a partnership, a carrier conversation, an investor question, or press. For a production problem on a specific platform, the operating company answers faster because they can look at your account while you are still on the call.
How do I report a security issue?
Email contact@solvedventures.io with a subject line starting "Security" and enough detail to reproduce the issue. The responsible disclosure terms are on the security page, and reports about any property in the group can start here.
I am an agent and I want the whole stack. Where do I start?
Solved Solutions, the contracting arm. Contracting is the door into the group for a producer: appointments come first, and the technology and the owned lead programs come with the contract rather than as separate purchases.
Something else? Contact us
Wrong door, right building.
Tell us what you were trying to do and we will point you at the company that owns it, or work it ourselves if it crosses two.